I agree that the silent systems deserve more attention. The chatbots grab our focus because they talk like us. But there’s another failure point in the middle: humans often collapse the distance between output and action when the output sounds confident. That interaction boundary may be where a lot of real mistakes happen.
Ah yes. But we are not accustomed to questioning those we talk to. We accept what people tell us when it "sounds confident." And so with confident chatbots, too.
I agree that the silent systems deserve more attention. The chatbots grab our focus because they talk like us. But there’s another failure point in the middle: humans often collapse the distance between output and action when the output sounds confident. That interaction boundary may be where a lot of real mistakes happen.
Ah yes. But we are not accustomed to questioning those we talk to. We accept what people tell us when it "sounds confident." And so with confident chatbots, too.